Refund Policy

Last updated: September 26, 2026

30-day returns

If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund of the item price.

Eligibility

  • Items must be unused, clean and in their original condition and packaging. For hygiene reasons, we can't accept items that show signs of wear.
  • A proof of purchase (your order number) is required.

How to start a return

  1. Email support@somaform.store (or use our contact form) with your order number and the item(s) you'd like to return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first — returns sent without authorization can't be processed.
  3. Ship the item back with a trackable shipping method.

Return shipping

Return shipping costs are paid by the customer, and original shipping charges are non-refundable. If your item arrived defective, damaged or incorrect, we cover the full cost — see below.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and photos of the issue. We'll send a free replacement or issue a full refund, including shipping — at no cost to you.

Bundles and free gifts

Free gifts included with bundle offers have no cash value. If you return part of a bundle, your refund is based on the price you actually paid for the returned items after the bundle discount. If a return means the order no longer qualifies for a free gift, please return the gift unused as well; otherwise its regular price may be deducted from your refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 3 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear.

Exchanges

Our neck support comes in one adjustable size, so exchanges for size aren't needed. If you'd like a different item, return the original for a refund and place a new order.

Order changes and cancellations

You can cancel or change your order free of charge before it ships (within the 2-business-day processing window). Email us as soon as possible with your order number.

Questions

Email support@somaform.store — we usually reply within 1 business day.